Frequently Asked Questions

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ValleyLink Network Services is an ISP as well as a Technology Services Company. We offer various internet plans such as fixed wireless and LTE. Each plan has different speeds and pricing. Other services include: extending your Wifi to outbuildings or other areas of your property, outdoor Wifi and PtP/PtMP network installation.

No. Unlike most Internet service providers, ValleyLink Network Services does not require customers to sign a long term service agreement. However, all customers who use the ValleyLink Network Services Internet service are bound by the following terms:

1. ValleyLink Network Services will provide wireless Internet equipment to its customers. and customers will grant access to ValleyLink Network Services to remove its equipment upon termination of its Internet service. The Internet equipment will remain the property of ValleyLink Network Services for the duration of the service period.

2. The customer assumes responsibility for use of all equipment provided by ValleyLink Network Services and for any loss or damages to equipment except severe weather, lightning or other acts of nature. ValleyLink Network Services will, at ValleyLink Network Services’s expense, replace any equipment that fails due to normal “wear and tear” for a period of one year following the date the equipment is installed. After a period of one year, the customer is responsible for paying the cost of replacing or repairing the equipment at the current market value of the equipment. 

3. ValleyLink Network Services Internet service is provided to its customers on a month to month basis, and may be canceled at any time by either party by giving written notice 30 days in advance of said cancellation. ValleyLink Network Services retains the option of modifying its service plans and/or pricing structure at any time in order to meet its business needs. 

4. ValleyLink Network Services Internet service is not intended for critical application usage where down time would cause a health or financial hardship, or a loss to the customer. ValleyLink Network Services is not liable for any losses or damage caused by service interruption or outage. 

5. Customer agrees to review and comply with ValleyLink Network Services’s Acceptable Use Policy. 

6. Payments are to be made monthly either by check or by credit card. A late fee of $5 month may be assessed for past due payments over 5 days. ValleyLink Network Services reserves the right to discontinue service if payments are past due by 30 days or more. Payment for equipment installation and the first period of usage are due upon completion of the installation.

7. Use of the ValleyLink Network Services Internet system by the customer constitutes acceptance of the terms above. 

Yes, you can upgrade or downgrade your internet plan at any time. Contact our customer service team for assistance.

We welcome payment by check or credit card. If you would like to make recurring monthly payments by credit card, please submit your payment electronically,  provide your name (as it appears on your credit card), credit card number, credit card billing address, and expiration date. Credit card billing will begin the next billing cycle.

The billing cycle for Internet service runs from the first calendar day to the last calendar day of each month. Approximately two days before the end of each month, invoices for monthly Internet service are generated for all customers. An invoice generated on a given day is for Internet service for the following month. For example, if an invoice is created December 31, 2023, that invoice is for Internet service beginning January 1, 2024.

For customers who automatically pay by credit card each month, the credit card is charged on the last day of the month for the upcoming month’s service. In the example above, the customer’s credit card is charged on December 31, 2023 to pay for the following month.

Customers who pay by check will typically receive their invoices by USPS around the second day of each month. Payment is due the 5th of each month. 

There are many utilities and web sites that can be used to test the speed of your internet connection. We recommend using a variety of speed tests in order to give you the most accurate information on your system performance.  Our recommended speed test sites are listed below:

wifiman.com

speakeasy.net/speedtest 

speedtest.net

Your speed results will vary, however, the average speeds should be close to the advertised speed for your selected plan.  

Yes. ValleyLink Network Services will, at ValleyLink Network Services’s expense, replace any equipment that fails due to normal “wear and tear” for a period of one year following the date the equipment is installed. After a period of one year, the customer is responsible for paying the cost of replacing or repairing the equipment at the current market value of the equipment. 

This can be a complicated question! The size of your home will be the biggest factor in deciding which router to purchase. Most router manufacturers list the size of the house/area that the particular model is designed for. If your house is larger than 3,000 sq feet, you will likely need a stronger router or mesh whole home system. If you need help with choosing a product, email us your information, including the size of your house and we will do our best to recommend a compatible product. 

We also offer an in-home Wifi consultation service if there are special requirements.

Please report problems with you internet connection via our online HelpDesk

https://valleylinknetworkservices.zohodesk.com/portal/en/newticket

Yes. We are providing services to you on a month to month basis; we offer no contract services. We require payment by the 15th of the month or a $5 late payment fee will apply.